◆ Straight answers
The pallet FAQ, no fog.
Real questions we hear at the yard, answered honestly — buying, selling, recycling, pickups, grades, heat treatment, export, sustainability, and yes, why there's no phone number.
Don't see your question? Email us — a real person replies, usually within a business day.
Ask us anything
1-min quote⬗ Buying pallets
Buying reclaimed pallets
Sizes, grades, minimums, delivery and price.
What sizes and grades do you keep in stock?
Our workhorse is the 48x40 GMA (stringer and block), and we carry other common footprints plus custom and remanufactured sizes. Grades run from Grade A / #1 near-new down through Grade B / #2 repaired and reconditioned. Tell us the size, quantity and use and we'll confirm what's on hand. See our pallet grades and size chart for the full breakdown.
What's your minimum order?
It depends on size and grade — small local pickups and full truckloads are both fine. Send your quantity and ZIP in a quote and we'll tell you the most cost-effective way to fill it, including whether a partial or full trailer makes sense.
Can you deliver, and how fast?
Yes. We run our own logistics across the northern Ohio corridor and beyond, and same-week turnaround is common. Lead time depends on grade availability and your location — include your ZIP so we can quote delivery accurately.
How much cheaper are used pallets than new?
Reclaimed pallets routinely land well below new, and the exact gap moves with lumber prices, grade and volume. Beyond sticker price you also skip the long lead times and the embodied carbon of fresh-cut lumber. Our 'Used vs. New' breakdown walks through the honest math.
⬖ Selling pallets
Selling your surplus
We pay for cores, buy broken and odd sizes, and haul them out.
Do you buy used pallets, and do you pay cash?
Yes — we pay for surplus cores and haul them out. Value depends on size, grade, quantity and condition. Send counts, sizes and a photo if you can, and we'll come back with a number or arrange removal. Start on the sell-pallets page.
Do you buy broken or odd-size pallets?
Often, yes. Even unusable pallets have reclaimable lumber, and odd sizes can be remanufactured. If a load is truly beyond value we'll still quote removal so it never hits a landfill. Nothing wasted is the whole point.
How do I sell my surplus pallets to you?
Send us quantities, sizes and your ZIP through any form. A real person replies by email with pricing or a pickup slot, we schedule around your dock, and we handle the loading and hauling.
◇ Pickup & logistics
Pickups, removals & coverage
How hauling works and where we run.
How do pickups and removals work?
We schedule around your dock — one-time cleanouts or recurring pickups. We can drop a trailer on-site for you to load over time, or send a crew to load same-visit. Tell us your access, volume and cadence and we'll build the plan.
What areas do you serve?
We're based at 400 Sprowl Rd in Huron, OH and cover the northern Ohio corridor and beyond for buying, selling, recycling and hauling. Put your ZIP in the quote form and we'll confirm logistics and timing.
▣ Grades & recycling
Grades, recycling & sustainability
What the grades mean and what actually happens to your pallets.
What do Grade A, Grade B, #1 and #2 mean?
Grade A / #1 is near-new: clean, no broken stringers, few or no repairs. Grade B / #2 is repaired and structurally sound but cosmetically used. Reconditioned pallets are rebuilt to a usable A or B spec, and remanufactured combos are built from mixed salvaged parts to a target size. Full detail lives on our Pallet Grades Explained page.
What actually happens when you recycle a pallet?
It comes in, gets sorted, and we repair before we recycle. Salvageable pallets are re-boarded and re-nailed back to grade; the rest are dismantled for reclaimable lumber, and only truly spent wood is ground into mulch or biomass. Zero to landfill is the target on every load — see our recycling service and the reclamation-line article.
Is buying reclaimed pallets actually more sustainable?
Yes, meaningfully. A reclaimed pallet does the same job as new while skipping the sawmill entirely — roughly the lumber of a fresh pallet (~30 lbs) kept in circulation each time. Reuse beats recycling, and both beat cutting a new tree. Our sustainability page has the model and our impact calculator.
✈ Export & heat treatment
Heat treatment & export
When you need ISPM-15 — and when you don't.
Are your pallets heat-treated / ISPM-15 compliant?
We stock heat-treated (HT) reclaimed pallets suitable for export and can source ISPM-15 marked units. Heat treatment isn't a quality grade — it's a phytosanitary stamp (the IPPC wheat mark with 'HT') that lets solid-wood packaging cross borders. Note your requirement in the form and we'll match compliant stock.
Do I need heat-treated pallets for domestic shipping?
Usually not. ISPM-15 applies to wood packaging crossing international borders. If your freight stays in the U.S., a standard reclaimed pallet is typically fine, and you avoid paying for treatment you won't use. If you're unsure, tell us the destination and we'll advise.
♻ Sustainability & reuse
Landfills, reuse & upcycling
Do you really send nothing to a landfill?
That's the operating goal, and we order our process to hit it: repair before recycle, recycle before scrap, and scrap into mulch or biomass before anything is buried. Some contamination is unavoidable in any waste stream, but reclaimable wood does not go to the ground here.
Can you make things out of reclaimed pallet wood?
Yes — we build upcycled furniture, planters and décor from salvaged boards, and we do custom and remanufactured pallet work to spec. Browse the upcycled goods and remanufactured pages for what's possible.
✉ Contact & the no-phone thing
Reaching a human
Yes, it's email-only, and yes, that's faster.
Why isn't there a phone number anywhere on the site?
On purpose. We run a lean yard, and email gets you a faster, clearer, better-documented answer than phone tag and hold music. Send any form or email hello@ecopalletsohio.com directly and a real person on the team replies — usually within one business day, with quantities and pricing in writing so nothing gets lost.
How do I get a quote or reach a human?
Use any quote form on the site or email hello@ecopalletsohio.com. Include sizes, quantities, whether you're buying or selling, and your ZIP for the quickest, most accurate reply. Everything routes to a real person on the yard team, not a call center.
Prefer to just get started? Head to the contact page for our address, hours and email.
Ready to keep pallets in the loop?
Buying, selling, recycling or hauling — tell us what you've got and we'll turn it around fast.